New Wave Seafood

Supplying the finest seafood
to chefs since 1989

THE NEW WAVE TEAM

GREAT TEAMWORK, PERSONAL SERVICE

It is the people who work at New Wave who make it the dynamic, flexible and reliable company it is, and they are a key reason we are the main seafood supplier of some of the top chefs in the UK. Passionate about seafood, knowledgeable about the product and the hospitality industry, and dedicated to an excellent, personal service, our staff are always on hand to assist you with your order, respond swiftly to your requests and ensure the seafood is of the very best quality.

WORKING FOR YOU

There are about 65 New Wave staff members in total, all of whom have an important part to play in making sure you have the best possible customer experience. Several of our employees are ex-chefs, so we really know the challenges and the needs for a first-rate, well-prepared product and reliable deliveries.

The buyers

Our knowledgeable buyers are hard at work from 4am, selecting the finest freshly landed seafood from the fish auctions in the south coast (Brixham in Devon and Newlyn in Cornwall), as well as direct from fishermen on small boats. We also buy from reputable shellfish producers, ethical, BAP-certified fish farms, and top-quality smokeries.

Account managers

When the chef starts his or her working day, the sales team of 10 account managers are in touch to take orders and inform you of the catch of the day and seasonal specials. Knowledgeable, experienced and approachable, they are there to help and guide you on our range, prices, portion sizes and menu ideas, as well as troubleshoot if there are any issues with deliveries.

Preparation

Our prep room is the engine room of New Wave. Once the vans have arrived back at our HQ in the early afternoon, our expert filleting team works into the evening in chilled conditions to prepare the fish to your specifications. Orders are then carefully packed and meticulously checked. When the drivers have returned to HQ, all delivery boxes are cleaned and disinfected at the highest temperatures, ready for the next delivery.

Distribution, transport & logistics

At 5am, two of our vans head off to the south coast to collect seafood. Meanwhile, between 4am and 7.30am, drivers of our 16 delivery vans set off from New Wave’s HQ to deliver the previous day’s orders to our customers. Our transport and logistics team monitors the routes to ensure orders arrive on time. Using our tracker system, we can see where our fleet is and when deliveries have been or are about to be made.

Office Support

Our admin team serves as the backbone of the company, ensuring the smooth running of operations. They manage the finances and human resources, and play a key role in maintaining SALSA certification and providing a safe, healthy working environment for employees. Our IT team manages the company's hardware and network security, as well as the New Wave sales app and procurement software.

COME AND VISIT US

You are welcome to come and visit our premises by appointment; we’d be delighted to show you around so you can meet the New Wave team and see how and where we work and our extensive range of first-rate products.

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