Every New Wave customer is allocated an account manager to discuss individual requirements and advise on portion costs, what’s in season and special offers. Please feel free to ask any questions you may have – that is what we’re here for.
If you already have an account with New Wave, there are several ways to place an order (see below). If you are a new customer, please see the section below to enquire about setting up a new account.
If you are a retail customer, please visit newwavefishmarket.co.uk or call the New Wave Fish & Seafood Market on 01285 651751 or email cirencester@newwavefishmarket.co.uk.
Ordering is quick and easy via phone, email, WhatsApp or our online App. We can also send you Specials via email and/or WhatsApp.
It is always best to order from us during office hours (Monday to Friday, 8am–4pm) for next-day delivery (Tuesday–Saturday; we do not deliver Mondays). You are more likely to secure your complete order, and we can confirm availability at time of ordering. In addition, our account managers can help you with your order. Phone us on 01285 715160, e-mail your order on sales@new-wave.co.uk, send a WhatsApp to 07936 362354 or order via our online app (see below). Alternatively, if you prefer, we can phone you on specified days and at certain times to suit you.
Please note: Wild fish sells extremely quickly, so we would particularly recommend daytime orders for all wild fish (except for cod and haddock, which is usually readily available).
For your convenience, you can also order outside office hours by email, WhatsApp or using our app. If you order before 11pm, we can deliver your order the following day (Tuesday–Saturday).
Please note: In the evening, fresh seafood is sold on a first-come, first-served basis. The earlier you order, the more likely you are to get your complete order. Also, some products (including some fresh produce) have longer lead times.
For your convenience, you can now order via our online app, which you can download from the App Store and install on your mobile phone (Android or iPhone) or other Apple devices. There is a cut-off time of 11pm for next-working-day delivery. You need to register with us to access our App.
Setting up an account with New Wave is easy – just follow the steps below. Alternatively, call us Monday to Friday between 8am and 4pm on 01285 715160 and we’ll talk you through the process.
Please note: All fresh seafood is subject to availability and prices can fluctuate considerably depending on the time of year, weather, tides, quotas and demand. Farmed seafood from outside the UK can also fluctuate in availability and price, due to demand and conversion rates respectively, but it is more stable than wild seafood.
